What business services plans are available from GP VOiCE?
	What is the cost for the GP VOiCE Total Office© service plan?
	Does the cost of GP VOiCE’ business plan include calls?
	What do I get after I sign up for GP VOiCE?
	What do I need to provide on my own to use the GP VOiCE business service?
	Is technical support included in my GP VOiCE service plan, or do I have to pay for support separately?
	If I purchase the equipment, will GP VOiCE still provide support?
	What is the required term for the GP VOiCE service plan?
	How am I billed for my GP VOiCE service?
	Is a deposit required?
	How much bandwidth do I need?
	What happens if one of my desk top devices is not working properly?
	Do I pay for product upgrades?
	What is the cost for adds, moves and changes?
	What’s the difference between broad band telephony and Voice over IP?
	What is PSTN?
	Can we use our existing phone hand sets on your network?
	Is the voice quality the same as what we’reused to getting from traditional phone network?
	Do you provide any Web support?
	What networking equipment do the GP VOiCE service plans require?
	Can I transfer my current bu siness number(s) to my GP VOiCE service plan? Toll Free Numbers too?
	Can the music-on-hold for Total Office© be customized?
	How do I sign up for GP VOiCE services?

What business services plans are available from GP VOiCE?

GP VOiCE offers a business plan called Total Office©. Total Office© is customized to each specific application and organization’s needs.

What is the cost for the GP VOiCE Total Office© service plan?

Total cost for business customers will vary per customer, depending on the size of the operation and the number of extensions ordered. GP VOiCE charges a flat monthly fee for internet service. Telephone service will be charged based on the number of hand sets in use, the off-network long distance service usage, etc.

Does the cost of GP VOiCE’s business plan include calls?

The monthly cost of the GP VOiCE Total Office© plan includes unlimited calling within the GP VOiCE network. Off-network calls will be billed at GP VOiCE’s low rates.

What do I get after I sign up for GP VOiCE?

You will receive unlimited network calling and internet connection for one low monthly fee. You will also receive an IP phone and additional equipment as needed. GP VOiCE will transfer your existing number or give you a new telephone number from the area code of your choice.

What do I need to provide on my own to use the GP VOiCE business service?

You won’t need to provide anything.

Is technical support included in my GP VOiCE service plan, or do I have to pay for support separately?

All GP VOiCE network and product support is included in your agreement.

If I purchase the equipment, will GP VOiCE still provide support?

Yes. We will manage the network and provide support to your business similar to what we offer in our monthly program. The only difference will be you own your equipment and will not be paying a monthly fee.

What is the required term for the GP VOiCE service plan?

A typical plan period is 36 months. However, contract terms will be negotiated directly with each customer.

How am I billed for my GP VOiCE service?

You will be invoiced on a monthly basis, with the current month’s payment being applied to the following month’s service.

Is a deposit required?

Specific terms will be negotiated when we finalize your contract.

How much bandwidth do I need?

Because your GP VOiCE service package includes Internet service, you don’t have to worry about your bandwidth. You will already be supplied with a high-speed connection suitable to conduct your Internet and telephone processing.

What happens if one of my desktop devices is not working properly?

You can place a call to GP VOiCE technical support at 1-800-300-8606 to begin the problem solving process. We will try to correct the situation over the phone. If we cannot solve the problem on the initial call, we will deliver and configure a new device to your location.

Do I pay for product upgrades?

Network, product and software upgrades are all included in your GP VOiCE business package. You would only pay for additional products and/or services to your existing agreement. In addition, new standard features and functionality will be included as they become available.

What is the cost for adds, moves and changes?

The fees for adds, moves and changes are included in your GP VOiCE agreement. You pay only for additional extensions, products and/or services to your existing agreement.

What’s the difference between broadband telephony and Voice over IP?

Both concepts refer to the same type of technology. Broadband telephony uses your broadband (or high-speed) Internet connection to route phone calls. Voice over IP means phone calls are routed over IP network. In both cases, the network that calls are routed over can be the public Internet or a private IP network. With GP VOiCE, all cases are routed over a private network so the highest quality of service can be maintained.

What is PSTN?

PSTN stands for Public Switched Telephone Network. This is the traditional analog phone network that was established as part of the old Bell system.

Can we use our existing phone handsets on your network?

To access our network and services, you will need a SIP based IP phone. A traditional handset will not work on the GP VOiCE network. However, you may be able to use and Internet Access Device that connects to your existing phone. We have tested numerous IP phones and have selected the ones with the best functionality and reliability. So, to ensure the best quality service, we offer three model choices to business customers.

Is the voice quality the same as what we’re used to getting from traditional phone network?

Yes. Because GP VOiCE calls are transmitted over a private network and not the public internet, you can be assured of the best voice quality available.

Do you provide any Web support?

GP VOiCE provides each customer with Web interface tools. You can access your account via the web and perform a variety of administrative and technical functions.

What networking equipment do the GP VOiCE service plans require?

You will need an IP phone, Ethernet switch and router. GP VOiCE provides all the necessary equipment on either a monthly fee or purchase price basis.

Can I transfer my current business number(s) to my GP VOiCE service plan? Toll Free Numbers too?

Yes. Customers can transfer their existing numbers, along with any toll free numbers, over to their GP VOiCE service plan.

Can the music-on-hold for Total Office be customized?

Yes, as long as we can make a .au or .wav audio file. Please note it is the customer’s responsibility to provide sufficient documentation supporting the acquisition of the rights to use a piece of music as it applies to copyrights and other legal media rights.

How do I sign up for GP VOiCE services?

It is fast and easy to initiate a GP VOiCE service. Give us a call at 1-800-300-8606 or 1-480-346-9500, or click here to get started today.

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